FAQ

When will the ELBJAZZ take place?

The dates for the next ELBJAZZ are 31 May + 1 June 2019.

Where does the ELBJAZZ take place?

ELBJAZZ's main open-air and indoor stages are located at the Blohm+Voss shipyard and the Elbphilharmonie. Additional venues will be announced in spring 2019.

Where can I buy tickets?

Tickets can be purchased online at www.elbjazz.de and via the ticket hotline +49 (0)40 - 413 22 60 (Monday to Friday 09.00 to 18.30). We recommend online purchase at the ELBJAZZ ticket shop. In addition, tickets (if available) can be purchased at the festival at the box office.

How do I reach the ticket hotline?

The ticket hotline can be reached at the following telephone number: 040-413 22 60 (Monday to Friday 9.00 to 18.30). 

How much do tickets cost?

A 2-day ticket (31 May + 1 June 2019) costs €99. A 1-day ticket for Friday (31 May 2019) costs €55. And a 1-day ticket for Saturday (1 June 2019) costs €69. All ticket prices include fees.

Are there any discounts? Am I eligible for a reduction?

Schoolchildren, students and persons doing community service are eligible for reductions provided they present a valid ID-card at the ticket counter. This is not possible for advance booking.

Are there tickets for individual concerts?

We offer 1- and 2-day tickets. There will be no tickets for individual concerts.

Can I attend all the concerts of the ELBJAZZ?

As some concerts will be taking place at the same time, it is not possible to attend all of them. For security reasons, admission to some venues will be restricted to a limited number of guests. We therefore recommend selecting your favourite concerts from the programme in advance and arriving at the venue early. If the capacity of a venue is exceeded, access cannot be permitted. In that case access is only granted, when guests leave the venue and make room for further guests.

Please note: To attend an Elbphilharmonie concert, reservations must be made in advance.

Who can attend a concert in the Elbphilharmonie's Grand Hall?

The first 11,000 ELBJAZZ ticket holders are entitled to attend one of the ELBJAZZ concerts in the Elbphilharmonie's Grand Hall. This requires early registration via our reservation system.

Can I attend more than one concert in the Elbphilharmonie's Grand Hall?

No, unfortunately not. The rule is one concert in the Elbphilharmonie's Grand Hall per ticket holder. Once you have successfully reserved your Grand Hall concert, your admission to the concert is guaranteed.

If I purchase a 2-day ticket, can I attend two concerts in the Elbphilharmonie's Grand Hall?

No. Purchasers of 2-day tickets (just like purchasers of 1-day tickets) have the opportunity to register for only one ELBJAZZ concert in the Elbphilharmonie's Grand Hall. They may choose between attending a concert on Thursday, Friday or Saturday provided tickets for concerts on the desired day are still available.

Can I choose which concert in the Elbphilharmonie's Grand Hall I would like to attend?

Yes, the artists performing at the Elbphilharmonie (incl. time of their performance) will be announced on activation of the reservation system. After successful registration, admission to the selected concert is guaranteed.

OK, so I can attend one concert in the Elbphilharmonie's Grand Hall – which concerts can I choose from with my ticket type?

ELBJAZZ ticket holders who have a 1-day ticket for Friday can choose from three concerts on Friday.

ELBJAZZ ticket holders who have a 1-day ticket for Saturday can choose from three concerts on Saturday.

ELBJAZZ ticket holders who have a 2-day ticket will also only be able to reserve one concert – they will be able to choose between attending a concert in the Elbphilharmonie's Grand Hall on Friday or on Saturday (subject to availability).

When does the reservation process for concerts in the Elbphilharmonie's Grand Hall begin?

All ELBJAZZ ticket purchasers who purchase their ticket by 19 November 2018 and are among the first 11,000 ticket holders will automatically be emailed a personalised access link on 20 November. This link can be used to reserve one Elbphilharmonie concert per ticket. Reservations via access link must be made between 20 November and 20 December 2018.

Those who would like to attend a concert in the Elbphilharmonie's Grand Hall during ELBJAZZ 2019 and have not bought an ELBJAZZ 2019 ticket by 19 November 2018 will be able, starting on 20 November 2018, to purchase an ELBJAZZ 2019 ticket and reserve an Elbphilharmonie concert (subject to availability) at the same time.

Can I get tickets for concerts in the Elbphilharmonie's Grand Hall at the box office?

No, tickets for concerts in the Elbphilharmonie's Grand hall will probably not be available at the box office.

Is the ELBJAZZ barrier-free?

Information regarding accessibility will be available on this website once the 2019 venues have been announced.

Should you have any queries regarding accessibility, please call the ticket hotline: +49 (0)40-413 22 60 (Monday to Friday 09.00 to 18.30).

Is admission for disabled guests and/or an accompanying person free?

Admission for persons accompanying wheelchair users is free. There are no reductions for wheelchair users or disabled people.

Does my child need her/his own ticket?

For children below the age of 14 years admission to the ELBJAZZ festival is free. Upon request of security personnel, verification of age must be produced before entering the festival area. However, for concerts at the Elbphilharmonie, festival tickets must also be purchased for children.

Why are concerts at the Elbphilharmonie not free for children?

Elbphilharmonie concerts require prior reservation. As this is only possible by means of a personalised access link issued to ticket holders, children without tickets cannot be admitted.

What rules apply to infants?

Children aged 0 years and above may enter the festival area if accompanied by their parents and wearing ear protection.

What rules apply to minors?

Events are subject to legal provisions for the protection of minors. As a rule, pupil ID-cards, written approval issued by parents or legal guardians are not accepted. 

5 Dance Events JuSchG (Protection of Young Persons Act):

Attendance of children and young people below the age of 16 at public dance events is not permissible unless accompanied by a legal guardian; attendance of adolescents above the age of 16 is permissible up to midnight.

Is there a printed programme?

Yes, publication of the printed programme is scheduled for spring 2019.

Is there a mobile app for ELBJAZZ 2018?

Yes, the ELBJAZZ 2019 mobile app is expected to be available in spring 2019. The app is free of charge for iOS and Android.

What’s the best way to get to the festival?

We recommend using public transport. Your festival ticket entitles you to travel to and from the festival on the day/days your ticket is valid using the HVV public transport network (ticket includes one round trip, including express bus, valid until the end of HVV operating hours on the day/days of your ELBJAZZ ticket's validity).

Can I use my ELBJAZZ ticket to travel by public transport?

Your festival ticket entitles you to travel to and from the festival on the day/days your ticket is valid (31 May and/or 1 June 2019) using the HVV public transport network (ticket includes one round trip, including express bus, valid until the end of HVV operating hours on the day/days of your ELBJAZZ ticket's validity).

Where can I park my car?

ELBJAZZ 2019 does not have its own parking facilities. We recommend using public transport. If you are traveling to the festival by car, we recommend that you research public parking facilities in the vicinity of the venues ahead of time.

I’ve purchased my ticket – what do I need to do when I get to the festival site?

If you purchased your ticket in advance, you must exchange your ticket for a festival wristband at the ticket desk. Wristbands may be picked up any time during ticket desk opening hours. You must be wristbanded in person at the ticket desk by an ELBJAZZ staff member - you may not pick up wristbands for other people. Please allow enough time for wristband pick-up as there may be queues at the ticket counters at certain high-traffic times.

I've reserved a concert in the Elbphilharmonie's Grand Hall - what's the next step?

If you pre-reserved a concert in the Elbphilharmonie’s Grand Hall, you must go to the ticket desk at the festival and exchange the voucher you received (if you purchased before 19 November 2018) or the ticket you received (if you purchased on or after 20 November 2018) for a seat-assignment ticket. You need this seat-assignment ticket to gain admission to the Elbphilharmonie.

How will seat allocation for concerts in the Elbphilharmonie's Grand Hall be determined?

Seat allocation for concerts in the Elbphilharmonie's Grand Hall will be determined on the day of the concert at the ticket desk. It will not be possible to reserve specific seats in advance. No exceptions. Seats will be allocated randomly and seat assignments will be final.

What can I bring along to the festival area?

The following items may be brought to the festival site:

  • One 0.5-litre plastic beverage bottle per person
  • Small snacks
  • Ear protection for children
  • Umbrellas
  • Mobile-phone cameras, compact cameras
  • Camping stools (no folding chairs!)

 

The following items may not be brought to the festival site:

  • Glass bottles
  • Professional camera equipment
  • Megaphones

Confiscated items and lost articles may be picked up when leaving the festival site. Information regarding pick-up points and times will be available on this website once the 2019 venues have been announced.

What catering facilities are provided?

In all festival centres there will be a selection of different food and beverage stands. Moreover, small snacks can be taken to the festival area.

Where do I go if I have questions during the festival?

Information regarding all aspects of ELBJAZZ 2019 can be found on site at the festival info desks.